1. Returns
1.1 Eligibility for Returns:
- Items must be returned within 2 days of delivery. If the product is not returned back within 2 business days, refund/exchange will not be accepted. Contact Us (0581306154) for more details.
- Products must be unused, in their original packaging, and with all tags attached.
- Non-returnable items include:
- Customized or personalized items.
- Items marked as “Final Sale.”
- Earrings, Nose Pins or other intimate items for hygiene reasons.
1.2 Return Process:
- Contact us at dianafashionworld24@gmail.com or 0581306154 to initiate a return request.
- Provide your order number and reason for return.
- We will provide instructions for returning the item, including the return shipping address.
1.3 Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping method for your return.
1.4 Refunds:
- For refunds : Once your return is received and inspected, we will notify you that we have received your returned item.
- Shipping charges are non-refundable unless the return is due to our error.
- Customers will receive a credit note or replacement once their eligibility has been verified. There will be no refund to your bank account.
2.Exchanges
2.1 We currently do not offer direct exchanges. Please initiate a return and place a new order for the desired item.
2.2 We will NOT accept return/exchange for below reasons
- There might be slight variations in the color tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device.
- If the jewelry’s physical look & feel doesn’t suit your liking.
- If the jewel is too heavy to wear or looks big.
- If the size of the jewel is not what you expected.
- If the product is shopped on sale price.
- Kindly ensure you are fully aware of the product details before you place an order. If you want any further details kindly reach us 0581306154 for more details.
3. Damaged or Defective Items
If you receive a damaged or defective item:
We will arrange for a replacement or refund at no additional cost to you.
- Contact us within 24 hours of delivery at dianafashionworld24@gmail.com or 0581306154.
- Provide photos and videos of the damaged item and packaging.
- We will arrange for a replacement or refund at no additional cost to you.
4. Contact Us
For questions or concerns about our Shipping & Return Policy, please reach out:
- Email: dianafashionworld24@gmail.com.
- Phone: 0581306154.
- Address: Diana Fashion World FZE, Block B-B40-148, SRTI Free Zone, Sharjah UAE